Refund policy
At TrenzHome, we aim to provide a smooth and reliable shopping experience. Please review our policy carefully before making a purchase.
Return Eligibility
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Returns must be requested within 48 hours (2 days) of delivery.
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No returns will be accepted after 48 hours of delivery.
Returns are only applicable if the product is:
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Damaged upon delivery
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Defective
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Incorrect item received
Mandatory Requirement
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A clear unboxing/opening video is compulsory for all return or refund requests.
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Requests without valid video proof will be automatically rejected.
Non-Returnable Cases
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Change of mind
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Used or altered products
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Missing original packaging
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Requests made after 48 hours
Refund Policy
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Once approved, refunds are processed within 5–7 business days.
Mode of Refund:
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Prepaid Orders → Refunded to original payment method
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Cash on Delivery (COD) → Refunded via UPI transfer (customer must provide valid UPI ID)
Replacement Policy
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For eligible cases (damaged/defective/incorrect items), we offer:
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Free replacement, or
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Full refund
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Customers must provide:
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Opening video
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Clear images/videos of the issue
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Return Shipping
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For valid cases, TrenzHome will bear the return shipping cost.
Order Cancellation
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Orders cannot be cancelled once shipped.
Important Disclaimer
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TrenzHome reserves the right to deny any return or refund request if the above conditions are not met.
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Minor color variations due to lighting, screen settings, or photography are not considered defects.
Contact Information
For any return, refund of support related queries, reach out to us:
📧 Email: info@trenzhome.in
📸 Instagram: @trenzhome
💬 WhatsApp: 9108603006
By placing an order with TrenzHome, you agree to the terms outlined in this policy.
TrenzHome – Smart Living Made Easy
